CANCELLATION & REFUND POLICY

We understand that sometimes a return of the product is unavoidable due to major quality or sizing issues. To make the process as easy for you we have made a hassle-free return policy below. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order. 

Return Policy

Incas.In reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year

•   Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
•   Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description detailed below.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Incas.in has erroneously sent you a wrong item/colour / size.

Refunds will only be done in the following cases:

•   Genuine sizing issues with photographic evidence
•   Genuine quality issues with photographic evidence
•   Packages lost in transit
•   In case Incas.in discovers that a wrong item has been shipped to you with photographic evidence

 No refunds will be given in the following cases:

•   In case of minor design and colour variations. With handloom products, there will always be some variation between products.
•   Incorrect or outdated delivery address.
•   Incorrect address format including any form of a PO Box address.
•   After 3 failed delivery attempts by the courier.
•   Package refused by recipient.
•   Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.