Exchange & Return

We understand that sometimes a return of the product is unavoidable due to major quality or sizing issues. To make the process as easy for you we have made a hassle-free return policy below. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

We have formulated a return policy below-

• Product should be returned unused, in their original packaging along with the price tags, labels, packing, and barcodes, invoice copy defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return.
• The return packages should be strongly and adequately packaged so that there is no damage of products during transit.
• Products under promotions/sale/discounts will not be accepted for returns.
• In case you receive a product with a manufacturing defect kindly get in touch with us immediately. We will request you to kindly email us the photographs of the defective product and appropriate action will be taken by our customer care team thereafter.
• In case of return or exchange (other than damage & defects while receiving the parcel) logistics cost of return to be borne by the customer.

Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description. Though we have a strict quality check before goods leave the warehouse.

• You can e-mail us at info@incas.in within 7 days from the date of delivery.
• Please mention your order number in the subject line to help us quickly process your returns/exchanges. Please also include images of the defect in question and why the return is being initiated.
• Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a salable condition.
• We request you to maintain the original packaging of the items to be returned, including the Incas tags.
• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
• The items for reverse pick up will be picked up within 4 business days from the date of request.
• After the receipt of item(s), your request for returns/exchanges would be processed.
• In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Note: - Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facility outside India.

For more details please e-mail us at info@incas.in.

Return Policy

Incas.com reserves the right to reject returns from any particular customer, in case of frequent returns by such customer, which shall mean returns on more than 3 occasions in a financial year

Our shipments are carefully inspected before leaving our warehouse, but if you are not satisfied with your purchase, please follow the instructions below:

• Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address if the pin code is out of pick up location.
• Sale products are non-returnable. Exchange or Refund will not be made against a non-returnable item unless there is a defect or is different from its description.

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the goods to the credit /debit card used for online shopping. However, shipping charges would not be refunded except where Fabindia has erroneously sent you a wrong item/colour / size.

For COD (Cash on Delivery) Transactions:

• Refunds can only happen via E-Voucher/Credit coupon.
• Cash Refunds are not allowed for COD orders since we cannot get to deliver cash through couriers.
• Customer can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.

Refunds will only be done in the following cases:

• Genuine sizing issues, only for unused garments with tags. Please review our size guides carefully before making your purchase.
• Genuine quality issues.
• Packages lost in transit.
• In case Fabindia discovers that a wrong item has been shipped to you.
• In case the customer is not happy with the purchase and has returned the item/items to the address mentioned above. In such cases, the filled return form should be included in the return shipment.

No refunds will be given in the following cases:

• In case of minor design and colour variations. With handloom products, there will always be some variation between products.
• Incorrect or outdated delivery address.
• Incorrect address format including any form of a PO Box address.
• After 3 failed delivery attempts by the courier.
• Package refused by recipient.
• Products returned in a used or damaged condition.

Note: Refunds will only be made after we have received the returned shipment except if the package has been lost in transit.

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